Service Manager

Salary £43,310.63 per year

Location Wisbech

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Do you have experience managing housing support services and leading teams to make a positive difference for customers? As a Service Manager, you’ll lead the daily running of a specialist housing service, ensuring customers receive the right support while meeting required standards. You’ll work with colleagues, partners and customers to deliver a safe, effective service.

Salary: £43,310.63 per year

Contract: Permanent, full time

Your week: 36.25 hours - Monday to Friday 9am to 5.15pm

Location: Wisbech HRS Scheme

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

Manage the day-to-day running of the service, ensuring legal, regulatory and contract requirements are met.
Make sure customers receive high-quality, person-centred support that meets their needs and helps promote independence and wellbeing.
Work with commissioners, partner agencies and internal teams to deliver effective services and support continuous improvement.
Oversee customer referrals, assessments, support plans, risk management and safeguarding processes in line with policies and procedures.
Lead and support colleagues through induction, supervision, development and performance management to help them deliver great services.
Monitor budgets, spending, rent accounts and financial processes while following Amplius policies and helping to maximise income.
Manage the scheme environment, including health and safety checks, repairs, planned works, risk assessments and housing management responsibilities.

What you’ll need to thrive in this role

A good level of education, particularly in maths and literacy.
Knowledge of housing support services, particularly around homelessness.
An understanding of regulatory standards, professional boundaries and good practice.
Experience of working with partners and organising multi-agency meetings.
Knowledge of managing anti-social behaviour and Positive Behaviour Support.
Understanding of basic building maintenance and health and safety requirements.
Strong communication, organisation and time management skills, with the ability to work accurately and meet deadlines.
The ability to lead, support and motivate teams through coaching, guidance and effective teamwork.

Important - DBS clearance, a full UK driving licence, access to your own vehicle and right to work in the UK are all essential requirements. We do not provide sponsorship.

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 2 August

Interviews in Wisbech: 7 August

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.