Revenue Maximisation Manager

Salary £53,251

Location Hybrid - Milton Keynes, Rushden, Peterborough or Boston

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Join Amplius as a Revenue Maximisation Manager, where you’ll lead the delivery of a consistent and sustainable approach to income recovery. This is a great opportunity to guide a dedicated team and work collaboratively across the organisation to improve outcomes, ensuring services remain customer-focused while strengthening our long-term financial position.

Salary: £53,251 per year

Contract: Permanent, full time

Your week: 36.25 hours Monday – Friday 9am – 5.15pm

Location: Hybrid with a weekly presence in either our Milton Keynes, Rushden, Peterborough or Boston office.

Snapshot of your role

Lead and manage the recovery of sundry debts, including former tenant arrears, leasehold charges, recharges and other non-rent income streams
Manage, support and develop the Revenue Maximisation Team, setting targets, holding regular 1-2-1s and monitoring performance against KPIs
Develop and implement compliant, efficient and customer-focused debt recovery processes and procedures
Analyse collection data and produce performance reports for senior management and external stakeholders
Oversee legal action related to debt recovery, working with internal teams, legal services and enforcement agencies
Work collaboratively with internal teams and external partners to improve recovery outcomes and ensure joined-up working
Handle complex or high-risk cases, manage external agency relationships, and ensure complaints are resolved in line with policy and timescales

What you’ll need to thrive in this role

Proven experience in income collection and debt recovery within social housing or a similar environment
Experience of managing and developing a team, including setting targets and driving performance
Strong knowledge of sundry income streams and relevant legislation, regulation and good practice
Excellent leadership and communication skills, with the ability to engage effectively with customers and stakeholders
Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions
A professional qualification in housing, finance or credit management (or willingness to work towards one)
Confident using IT systems, including case management tools and performance reporting dashboards
A fair, empathetic and customer-focused approach, with the resilience and adaptability to manage competing priorities and change

Please read the attached Job Description before applying so you get the full scope of the role.

You can read about our colleague benefits here - Amplius colleague benefits

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 26 April

Interviews: 8 May

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.