Independent Living Assistant

Salary £17,932.11

Location Office Based - Milton Keynes

This is a Permanent, Part Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Join Amplius as an Independent Living Assistant and provide vital support to our Life24 Service teams, helping ensure our customers receive the highest standards of care and service.

Salary: £17,932.11 per year

Contract: Permanent. Part Time

Your week: 25 hrs (Monday to Thursday - 5.25hrs, Friday - 4 hrs)

Location: Office Based – Milton Keynes

Snapshot of your role

Deliver accurate and timely administrative support to the Life24 Service teams, ensuring smooth operations and excellent customer service.
Respond to customer, contractor, and internal enquiries via phone, email, and other channels, resolving issues promptly where possible.
Maintain and update customer records and data in internal systems, ensuring all information is accurate and up to date.
Support financial processes, including raising orders, processing invoices, managing payments, and setting up accounts.
Monitor and allocate alerts, faults, and service requests to ensure issues are addressed efficiently.
Assist with scheduling visits and preparing reports, KPIs, and data for internal teams and local authorities.
Provide flexible cover and support across Life24 and Assistive Technology services to help the team deliver a high-quality, customer-focused service.

What we’re looking for

Good numeracy, literacy, and IT skills, including proficiency in Microsoft Word, Excel, PowerPoint, email, and internet use.
Excellent verbal and written communication skills, with experience supporting stakeholders or customers at all levels.
Strong customer care skills with an empathetic and caring approach.
Ability to work independently using own initiative and as part of a team, demonstrating flexibility and resilience.
Excellent organisational skills and attention to detail, particularly when capturing and managing data.
Ability to build and maintain positive relationships and work effectively across operational boundaries.
Professional approach to all situations, with a flexible and adaptable attitude to work.

Please read the attached Job Description before applying so you get the full scope of the role.

You can read about our colleague benefits here - Amplius colleague benefits

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing Date: 19th March

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Important – We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

Why join Amplius?

At Amplius, you’ll be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes — now and into the future.

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.