Customer Contact Advisor

Salary £30,800 per annum

Location Hybrid with a weekly presence in our Milton Keynes office

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

At Amplius, we’re passionate about delivering an excellent customer experience and are looking for a Customer Contact Advisor who shares that enthusiasm. If you’re keen to make a positive difference and support our customers, we’d love to hear from you!

Salary: £30,800 per annum

Contract: Permanent, Full Time

Hours: 36.25 hours per week, Monday – Friday 8:45am – 5:00pm

Location: Hybrid with a weekly presence in our Milton Keynes office

This role is based at our Milton Keynes office. You’ll need to be in the office at least one day a week – the main team day is a Monday. Depending on business needs, meetings, or training, there may be times when you’re required to attend the office on additional days.

Snapshot of your role

Be the friendly face our customers turn to for help, whether over the phone, email, post, or live chat.
Provide exceptional customer service while handling 400-500 contacts daily in a fast-paced contact centre environment.
Respond promptly to customer inquiries via call, email, post, and live chat.
Efficiently manage and schedule repair appointments using provided scripting tools, and track progress both internally and externally.
Identify and refer customers for additional support or financial wellbeing advice where needed.
Encourage customers to explore self-service options for a smoother, more efficient experience.
Ensure customer information is accurate and up to date.
Document all interactions for continuous service improvement.

What we’re looking for

Experience working in a fast-paced customer contact centre environment.
Strong team player with the ability to build rapport and collaborate effectively.
Skilled at delivering exceptional customer service while processing data quickly.
Ability to work closely with internal teams and external agencies.
Excellent organisational skills to manage a varied workload.
Confident communication and use of IT (Teams, Outlook, Word, Excel)

Please read the attached Job Description before applying so you get the full scope of the role.

You can read all about our colleague benefits here - Amplius colleague benefits

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing Date: Sunday 5th April 2026

Telephone Interview Date: Friday 10th April 2026

Face to Face interview date: Monday 20th April 2026

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.