Customer Contact Advisor

Salary £31,908.80 per year

Location Hybrid - Rushden or Milton Keynes

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Are you confident delivering great customer service across different channels? Join our Customer Contact team at Amplius as the first point of contact for customers, resolving enquiries, managing repairs and complaints, and helping improve the services we provide.

Salary: £31,908.80 per year

Contract: Permanent, full time

Your week: 36.25 hours - Monday to Friday 9am to 5pm

Location: Hybrid - we have positions available in both Rushden and Milton Keynes.

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

Provide excellent customer service across phone, online, webchat and in-person channels, resolving enquiries wherever possible at the first point of contact.
Manage repair enquiries, including reporting repairs and booking appointments for work in customers’ homes and communal areas.
Handle customer complaints promptly, fairly and in line with Amplius procedures and agreed timescales.
Promote digital services and online solutions, while keeping customer information accurate and compliant with data protection requirements.
Meet agreed performance, service and customer satisfaction standards, following Amplius-wide processes and procedures.
Use customer feedback to identify trends and suggest improvements, while keeping your knowledge up to date through training and development.

What you’ll need to thrive in this role

A CIH Level 3 or equivalent qualification in Customer Service, Leadership or Housing.
Experience working in a customer service or contact centre environment, handling a range of enquiries and complaints within agreed processes and timescales.
Good knowledge of customer service standards, data protection and the importance of customer feedback and service improvement.
Strong communication, problem-solving, organisation and time management skills, with confidence handling challenging conversations professionally.
Experience using CRM systems and Microsoft Office, with strong attention to detail, accuracy and the ability to build positive relationships with customers and colleagues.

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 20 September

Interviews: 25 & 28 September

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.