Complaint Administrator

Salary £28,000 per year

Location Hybrid - Milton Keynes or Rushden

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Do you have experience in administration or customer service? If you're organised, detail-focused, and enjoy helping people, this could be the perfect opportunity for you.

As a Complaint Administrator at Amplius, you'll play a key role in delivering a smooth and efficient complaints experience, ensuring complaints are handled accurately, deadlines are met, and customers are kept informed every step of the way.

Salary: £28,000 per year

Contract: Permanent, full time

Your week: 36.25 hours - Monday to Friday 9am to 5pm

Location: Hybrid, with up to three days per week in our Milton Keynes or Rushden office.

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

Route complaints to the appropriate colleagues and support the progression of complaints through different stages.
Act as a first point of contact for customer complaint enquiries, delivering professional, empathetic and customer focused support.
Monitor complaint timescales, track agreed actions and commitments, and follow up with service areas on outstanding actions.
Maintain accurate, auditable records ensuring information is complete, up to date and handled confidentially.
Provide administrative support to the complaints service, ensuring all complaints are logged, categorised, and processed accurately.
Contribute to a positive customer experience by supporting the timely, consistent, and efficient handling of complaints

What you’ll need to thrive in this role

Experience in an administration, coordination, or customer service role.
Experience handling customer information accurately and confidentially, while following established processes.
Strong organisational skills with excellent attention to detail and the ability to manage deadlines.
Clear written and verbal communication skills, with a professional and customer-focused approach.
Confidence using IT systems, databases, and Microsoft Office applications.
A calm professional, and empathetic approach with dealing with customers who may be dissatisfied or frustrated.

Important – Right to work in the UK is an essential requirement. We do not provide sponsorship.

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 9 August

Video interview: 10 – 13 August

Interviews in Rushden: 18 August

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.