Payment Support Advisor

Salary £34,498.80 per annum

Location Hybrid with a weekly presence in either our Peterborough, Rushden or Boston Office

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Are you passionate about helping people and making a difference to communities? As a Payment Support Advisor at Amplius, you’ll work with customers to manage rent, sort out payments, and find solutions that work for them. You’ll provide friendly, practical support while helping people stay on track financially and keeping our communities strong and secure.

Salary: £34,498.80 per annum

Contract: Permanent

Your week: Full Time, 36.25 hours per week, Monday to Friday 9:00am – 5:15pm

Location: Hybrid with a weekly presence in either our Rushden, Peterborough or Boston offices.

Snapshot of Your Role

Manage rent and other customer accounts, monitoring arrears and taking timely action to minimise debt
Act as the main point of contact for the Payment Support Service, handling incoming enquiries and proactively engaging with customers
Negotiate affordable and sustainable repayment arrangements, balancing customer needs with the organisation’s income priorities
Provide clear and professional advice on budgeting, benefits, and financial support, signposting to specialist services when needed
Maintain accurate case notes and records in housing management systems, ensuring all interactions are logged correctly
Prepare and progress formal recovery actions, including Notices of Seeking Possession, in line with policy
Work collaboratively with internal teams and external partners to ensure a coordinated approach to arrears management

What We’re Looking For

Experience in a customer-facing role, ideally within rent or income recovery, credit control, or financial support
Proven ability to manage arrears and negotiate sustainable payment arrangements with customers
Experience supporting customers experiencing financial difficulty, with an understanding of vulnerability and tenancy sustainment
Strong communication skills, with confidence handling sensitive and challenging conversations by phone and in writing
Good knowledge of income recovery processes, early arrears management, and welfare benefits relevant to social housing
Highly organised, with sound judgement, attention to detail, and experience maintaining accurate records on CRM or housing systems
Proficient IT skills and the ability to work proactively, independently, and collaboratively, with a commitment to learning and development

Please read the attached Job Description before applying so you get the full scope of the role.

You can read about our colleague benefits here - Amplius colleague benefits

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing Date: Sunday 26th April 2026

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

Why join Amplius?

At Amplius, you’ll be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes - now and into the future.

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.