Homeownership Advisor

Salary £34,602.40 per year

Location Hybrid - Rushden or Peterborough

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Do you have experience supporting customers with arrears and complex queries? If so, this new opportunity as a Homeownership Advisor at Amplius could be the perfect role for you! You’ll play a key role in supporting homeowners, managing accounts, and navigating lease responsibilities. You’ll work closely with colleagues, customers, and external partners to deliver a responsive, high-quality service that supports sustainable homeownership.

Salary: £34,602.40 per year

Contract: Permanent, full time

Your week: 36.25 hours Monday – Friday 9am – 5.15pm

Location: Hybrid with a weekly presence in either our Rushden or Peterborough office

Snapshot of your role

Provide a customer-focused service, responding to homeowner enquiries in line with service standards
Monitor rent, service charges, and other income, supporting effective collection and meeting KPIs
Work with customers to agree repayment plans, offering guidance on affordability and available support
Interpret leases, transfer documents, and agreements to ensure compliance with legal and regulatory requirements
Liaise with external stakeholders such as solicitors, lenders, local authorities, and advice services
Support legal processes, including preparing court documentation, issuing notices, and escalating cases where needed
Maintain accurate records and support colleagues with disputes, complaints, and complex homeownership queries

What you’ll need to thrive in this role

Experience working in an administrative role within a busy environment
Confidence using day-to-day IT systems (Outlook, Teams, Word, Excel)
Experience managing low-level arrears and supporting court-related processes
Experience handling customer enquiries and resolving complaints
Understanding of service charge queries for leaseholders or freeholders
Strong numerical, analytical, and problem-solving skills
Ability to communicate clearly and confidently with customers across different channels
Highly organised, with the ability to work under pressure and manage challenging conversations around arrears

DBS clearance is required for this role.

Please read the attached Job Description before applying so you get the full scope of the role.

You can read about our colleague benefits here - Amplius colleague benefits

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 16 April

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.