Lead Administrator

Salary £38,000

Location Milton Keynes

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

As Lead Administrator at Amplius, you will play a key role in supporting the Operational Support Manager to deliver efficient, high-quality responsive repairs and empty homes services. You will ensure smooth administrative support across the Response service, enabling a seamless customer experience, while also line managing colleagues and helping to develop and strengthen the service for its ongoing future success.

Salary: £38,000 per year

Contract: Permanent, full time

Your week: 36.25 hours Monday – Friday 8.45am – 5pm

Location: Hybrid with a weekly presence in our Milton Keynes office

Snapshot of your role

Lead and support a team of administrators across empty homes and responsive repairs
Act as the key contact for administrative queries within Amplius
Use the scheduling system effectively to manage appointments and daily activity
Resolve same-day issues and handle escalated queries with clear guidance
Ensure records, job closures and bookings are accurate and up to date
Identify service pressures, report inefficiencies and support training and improvements

What you’ll need to thrive in this role

Strong understanding of housing repairs and building maintenance
Proven experience leading teams in a customer-focused environment
Confident in scheduling works and managing delivery of programmes
Skilled at prioritising, adapting and taking ownership of outcomes
Able to analyse data to drive service improvements
Organised, resilient and collaborative, with strong problem-solving and relationship-building skills

Please read the attached Job Description before applying so you get the full scope of the role.

You can read about our colleague benefits here - Amplius colleague benefits

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 12 March

Interviews: 19 March

🚫We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.