Payment Support Advisor

Salary £25,262.07 (FTE £33,300)

Location Hybrid - Milton Keynes, Rushden, Peterborough or Boston

This is a Permanent, Part Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Are you passionate about helping people and making a difference to communities? As a Payment Support Advisor at Amplius, you’ll work with customers to manage rent, sort out payments, and find solutions that work for them. You’ll provide friendly, practical support while helping people stay on track financially and keeping our communities strong and secure.

💰Salary: £25,262.07 pro-rata (FTE £33,300)

📝Contract: Permanent, part time

⏰Your week: 27.5 hours (Monday - Friday 9am – 2.30pm)

📌Location: Hybrid with a weekly presence in our Milton Keynes, Rushden, Peterborough or Boston offices.

✨Snapshot of your role

Manage rent and other customer accounts, monitoring arrears and taking timely action to minimise debt
Act as the main point of contact for the Payment Support Service, handling incoming enquiries and proactively engaging with customers
Negotiate affordable and sustainable repayment arrangements, balancing customer needs with the organisation’s income priorities
Provide clear and professional advice on budgeting, benefits, and financial support, signposting to specialist services when needed
Maintain accurate case notes and records in housing management systems, ensuring all interactions are logged correctly
Prepare and progress formal recovery actions, including Notices of Seeking Possession, in line with policy
Work collaboratively with internal teams and external partners to ensure a coordinated approach to arrears management

🔍What we’re looking for

Experience in a customer-facing role, ideally within rent or income recovery, credit control, or financial support
Proven ability to manage arrears and negotiate sustainable payment arrangements with customers
Experience supporting customers experiencing financial difficulty, with an understanding of vulnerability and tenancy sustainment
Strong communication skills, with confidence handling sensitive and challenging conversations by phone and in writing
Good knowledge of income recovery processes, early arrears management, and welfare benefits relevant to social housing
Highly organised, with sound judgement, attention to detail, and experience maintaining accurate records on CRM or housing systems
Proficient IT skills and the ability to work proactively, independently, and collaboratively, with a commitment to learning and development

Please read the attached Job Description before applying so you get the full scope of the role.

🚨Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 22 February

Phone screening: 26 February

Interviews: 4 March

🚫We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions? 🧐Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.