Tenancy Enforcement Advisor

Salary £27,060

Location Hybrid - weekly presence required in either Rushden or Boston office

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

As a Tenancy Enforcement Advisor at Amplius, you’ll be the first point of contact for customers reporting anti‑social behaviour and neighbourhood management concern - making sure every interaction is handled with empathy, professionalism and confidence.

You’ll support customers from the first call or webform submission, ensuring cases are captured accurately and directed swiftly to the right colleagues, helping us deliver exceptional service across our communities.

💰Salary: £27,060

📝Contract: Permanent

⏰Your week: Full Time 9am to 5pm

📌Location: Hybrid – weekly presence required in either Rushden or Boston office

✨ Snapshot of your role

Be the first point of contact for all anti‑social behaviour (ASB) and neighbourhood management queries via calls and webforms.
Triage, risk assess and action plan incoming contacts, providing clear initial advice and opening cases on the system.
Deliver excellent, empathetic customer service, building rapport and ensuring a positive first experience.
Escalate disclosures of Domestic Abuse or Safeguarding in line with Group policies.
Record all customer interactions accurately and compliantly, ensuring data protection requirements are met.
Achieve key performance indicators, including communication timescales and customer satisfaction targets.

🔍 What we’re looking for

Good written and verbal communication skills with the ability to handle sensitive conversations.
Strong ICT and administrative skills with confidence using systems and recording information accurately.
Ability to manage individual and team targets while maintaining a high‑quality service.
Confident in dealing with difficult situations and resolving them in a positive, customer‑focused way.

✨ Desirable

Experience of high‑volume call handling.
Knowledge of anti‑social behaviour and relevant legislation.

🕵️‍♀️DBS clearance may be required for this role

Please read the attached Job Description before applying so you get the full scope of the role.

📅 Timeline

Closing: Wed 11th February

Virtual Interviews: Mon 16th February

🚨Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

🚫We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions?🧐Contact talent@amplius.co.uk and we’ll be in touch to support you with any questions, queries or conundrums!

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.