New Build Aftercare Assistant

Salary £15,558 (FTE £28,200)

Location Hybrid - Peterborough, Boston or Lincoln

This is a Permanent, Part Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Join Amplius as a New Build Aftercare Assistant! You’ll help ensure a seamless, customer-focused service during the defects liability period, providing essential administrative support, coordinating warranty claims, managing communications, and acting as a central point of contact for both internal and external stakeholders. If you’re organised, proactive, and passionate about delivering excellent customer service, we’d love to hear from you.

💰Salary: £15,558 (FTE £28,200)

📝Contract: Permanent, part time

⏰Your week: 20 hours across Monday to Friday - daily hours to be confirmed at interview

📌Location: Hybrid, with a regular presence in either our Peterborough, Boston or Lincoln office

✨Snapshot of your role

Provide comprehensive administrative support to the Aftercare Team, including managing communications, data entry, and CRM updates.
Coordinate meetings, documentation, and minute-taking for internal teams, external partners, and Developer performance reviews.
Take ownership of administration tasks related to the defects liability period and warranty claims.
Maintain strong relationships with internal departments and external stakeholders to ensure smooth processes and excellent customer service.
Assist with customer enquiries, complaints, and call handling, ensuring empathetic and professional responses.
Support financial processes, including raising and managing purchase orders and coordinating shared ownership repairs funds.
Monitor customer feedback, track performance, and contribute to process improvements to enhance satisfaction and operational efficiency

🔍What we’re looking for

Experience in administrative, customer-facing roles, with strong organisational and multitasking abilities.
Proficient in Microsoft Office (Word, Excel, Outlook) and knowledge of CRM systems, preferably Microsoft Dynamics.
Excellent verbal and written communication skills, with a professional, empathetic, and customer-focused approach.
High attention to detail, accuracy, and a proactive problem-solving mindset, able to work independently or collaboratively.
Integrity, resilience, adaptability, and commitment to continuous learning and improvement in a team environment.

Please read the attached Job Description before applying so you get the full scope of the role.

🚨Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 11th January 2026

Interviews: 19th January 2026

🚫We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions? 🧐Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.